- Is there a free trial?
- The Free tier is a real product, not a trial. You can use it forever.
- Can I cancel anytime?
- Yes. You can cancel whenever you want. Your data stays with you.
- What happens to my data if I leave?
- Self-serve export is coming soon. Ownership always stays with you, and in the meantime we'll get your full training history to you on request. We don't lock in your data.
- When does Premium AI launch?
- Premium AI is in active development. Join the waiting list and we'll let you know as soon as early access opens.
- How does the AI know how I feel? Isn't it just tracking data?
- Daily check-ins. You decide the times (morning, midday, afternoon, evening) and a 30-second prompt asks how you're sleeping, how your body feels, and what's going on this week. It's not reduced to a single readiness score: that qualitative context is surfaced to you, your AI, and your coach alongside sleep, workload, and HRV (a recovery signal from your wearable). Any suggestion it informs is proposed and editable, never silently applied.
- What happens on the coach intake call?
- Before your plan starts, you do the conversational AI onboarding and a live call with a coach. They review your goals, history, and prescribe a short baseline battery (movement screen, aerobic test, and a strength check depending on discipline). That baseline is what your plan and check-ins calibrate against.
- Do you offer annual billing?
- Yes. Premium will be available monthly at €3.99/month and annually at €39.99/year.
- What's your refund policy?
- If Premium doesn't fit you in the first month, write to us and we'll refund it in full. No forms, no negotiation.
- Is the waitlist binding?
- No. Joining the waitlist doesn't commit you to anything: you're telling us you want in, not that you'll pay. You can leave the list at any time.
- Do you offer student or non-profit discounts?
- Not publicly, but we're open to it. If a standard tier feels out of reach, write to us and we'll work it out.